Information We Collect
We may collect the following categories of information:
- Contact information: name, phone number, email address, and service address.
- Request and service details: information you provide about your project (for example: the issue you’re experiencing, preferred appointment times, notes about the property, and any photos you choose to send).
- Website usage information: basic data about how visitors use our site, such as pages viewed, approximate location (city/state), device/browser type, and general site interactions. This may be collected through cookies or similar technologies.
- Communications: records of messages and interactions with us (phone calls, texts, emails, and website form submissions).
How We Collect Information
We collect information when you:
- Fill out a form on our website (including forms handled by our website platform or hosting provider, if enabled),
- Call, text, or email us,
- Request a quote or schedule service,
- Browse our website (via standard web technologies such as cookies).
How We Use Your Information
We use your information to:
- Provide estimates, schedule appointments, and deliver electrical services.
- Communicate with you about your request, appointment details, and service updates.
- Maintain internal records for business operations (for example, estimating, invoicing, and service history).
- Improve our website and service experience.
- Protect our business and customers (fraud prevention, security, and troubleshooting).
- Comply with legal obligations.
Analytics and Cookies
We may use cookies and similar technologies for basic website functionality and to understand site performance.
Current status: We do not currently use Google Analytics.
Future use: We may implement analytics tools (including Google Analytics) in the future to better understand website traffic and improve the site. If we do, we may update this Privacy Policy accordingly.
You can control cookies through your browser settings. Disabling cookies may affect certain site features.
How We Share Information
We do not sell your personal information.
We may share information only in limited situations, such as:
- Service providers: vendors that help us operate our website and communications (for example, website hosting, email or SMS providers, and form processing tools). These providers are permitted to use information only to perform services for us.
- Legal and safety: when required by law, to respond to lawful requests, or to protect the rights, property, or safety of ProVolt, our customers, or others.
- Business transfers: if our business is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
Communications (Phone, Text, Email)
If you contact us by phone, text, email, or through a website form, we may keep a record of those communications to respond and provide service. Standard messaging and data rates may apply for text messages.
Data Security
We use reasonable safeguards designed to protect your information. However, no website, internet transmission, or storage system can be guaranteed 100% secure.
Data Retention
We keep personal information only as long as reasonably necessary for service delivery, business recordkeeping, legal compliance, and resolving disputes.
Your Privacy Choices
You may request to access, correct, or delete your personal information we maintain, subject to certain legal and operational limitations. To make a request, contact us using the information below.
Children’s Privacy
Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.
Third-Party Links
Our website may include links to third-party services (such as maps or review platforms). We are not responsible for the privacy practices of those third parties.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or your information, contact:
